ANY ORDERS PLACED BETWEEN WEDNESDAY 27TH JUNE & TUESDAY 3RD JULY WILL NOT BE SHIPPED UNTIL WEDNESDAY 4TH JULY. THANKS FOR YOUR PATIENCE WHILST WE ARE BUSY WITH THREAD FESTIVAL AT FARNHAM MALTINGS!
UK Delivery Options
We like to keep things simple. Here are our two UK delivery options...
We offer free Standard Delivery on all orders over £30. Just enter the code free30 in the coupon box to redeem this. Otherwise, it's only £2.50 to ship your parcel anywhere in the UK. We aim to ship any orders placed before 6pm Mon- Fri, by the next working day. Whilst we ensure prompt shipping from Cloth&Candy, Royal Mail’s Second Class Post is not guaranteed so we recommend allowing 3-5 working days for your parcel to arrive.
Need your items sooner? Get in touch and we can try to work something out!
E.U. and International Delivery
Hooray!! We ship our parcels of loveliness overseas. We have two options depending on destination...
For countries within the European Union, delivery costs just £6.99. Parcels are sent via Royal Mail and are not tracked. Please allow 5-10 working days for your parcel to arrive.
For shipping to the rest of the world, our flat rate is only £9.99. Parcels are sent via Royal Mail and are not tracked. Please allow 7-14 working days for delivery.
Please note that customers are responsible for any customs charges incurred on arrival of their Cloth&Candy order in its destination country.
We offer a 14 day refund policy on all non-personalised items. As all fabrics are cut to order, hence personalised, we do not offer refunds on these products unless they are sent to you faulty or damaged. All Instagram sales are final. Every item is inspected before being carefully packaged to our high standards. In the unlikely event of you receiving a faulty or damaged product, or you have changed your mind about the non-personalised goods, please get in touch with us and send your purchase to the address provided within 14 days with a short cover note along with your Order Number. We recommend sending any returns by recorded delivery so that you have a proof of postage - we will reimburse this postage cost if the product is found to be faulty or damaged. If you have any questions feel free to contact us.