Terms & Conditions
All orders placed by "you" (the customer) are subject to acceptance in agreement with the Terms and Conditions outlined below as provided by "us" (Cloth&Candy).
By placing an order with Cloth&Candy, you have agreed to pay for the goods at the prices shown, as well as any stated delivery charges. We will send you an email to acknowledge that we have received your order and it is being processed, but this is not to confirm that we have accepted your offer to purchase from our website.
Once dispatched, you will receive an email letting you know that the order is on its way to you. Then and only then will a contract between you and Cloth&Candy exist and the contract be considered accepted and complete.
Cloth&Candy will strive to fulfil every order. In the event that there is a problem with your order, we will notify you using the details you provided. In the unlikely event of your ordered product being out of stock, we will offer you an exchange or refund. If agreed by you and us, we may be able to fulfil your order at a later date when stock is received.
All prices are shown in Pound Sterling and include VAT at the standard UK rate. The Cloth&Candy website uses the secure payment portal, Stripe, to accept payment for orders. We accept all major credit and debit cards.
Descriptions and Pricing of Goods
We make every effort to describe and price goods accurately on the Cloth&Candy website. Any inaccuracies are unintentional and we apologise if this affects your order in any way. We reserve the right to amend errors or update information on the Cloth&Candy website at any time without notice. We may cancel or refuse any orders of incorrectly priced items, in this instance, a full refund will be given if payment has been taken.
Cloth&Candy aims to produce high quality images of all products on our website and represent their colours as accurately as possible. Please be aware, that the colours seen by you may vary depending on the device (and its settings), that the image is being viewed on. Please contact us if you are unsure.
Fabric is sold by the fat quarter. Each single quantity represents one fat quarter of the chosen product. One fat quarter is a rectangular piece of fabric that usually measures roughly 55cm x 50cm depending on the manufactured width of fabric. If multiple quantities of the same product are ordered, these will be cut as a continuous length unless otherwise asked by you and based on our current stock levels. We will contact you with the details you have provided to discuss further if necessary.
Your Right To Cancel
Under the UK Distance Selling Regulations, you have 14 days from the receipt of goods to cancel your order of any non-personalised goods. Cloth&Candy only supply fabrics that are cut to order and hence are personalised. As such, our fabrics are exempt from cancellation unless faulty. Please see our Returns Policy for more information or contact us if you have any queries.
Current Promotions and Giveaways
Free Standard Delivery on UK orders over £30 - Free Standard Delivery (i.e. Royal Mail Second Class) is offered on all UK orders over £30. To receive this promotion, please enter the code free30 at checkout.
Discount Codes - Enter any valid discount code at checkout to receive discount. Discount codes cannot be used in conjunction with each other, with the exception of the code free30 to apply free delivery for any UK orders over £30. (These promotions do not apply to delivery unless order value is over £30). BANK HOLIDAY SALE - 15% off discount applies to all full-priced fabrics only and ends midnight Monday 7th May 2018. Use code BANKHOLIDAY.
Website Content and Copyright
The Cloth&Candy website content has been produced, published and is wholly owned by Cloth&Candy. As such, reproduction of any of the material from this website, in whole or in part, is prohibited, unless written permission has been explicitly granted by Cloth&Candy.
The above terms and conditions do not affect your statutory rights.